Ooktk's Privacy Policy — Your Data, Our Responsibility

1Introduction & Scope

Ooktk is an online betting platform operating in Bangladesh and select regions. This privacy policy applies to the ooktk website, mobile app, and all associated services. We believe transparency is the foundation of trust — so we're fully open about how we handle your information.

In this document, "ooktk", "we", and "our" refer to the organization operating the ooktk betting platform. "You" or "user" refers to any individual who accesses or uses ooktk's website or services.

By creating an account or browsing ooktk, you agree to this privacy policy. If you do not agree, please refrain from using our services.

2What Information Is Collected

Ooktk collects two types of information — what you provide directly and what is gathered automatically.

We only collect information that is strictly necessary. No excessive data is requested, and withholding optional information will not affect your access to core services.

3How Data Is Collected

Ooktk collects your information through the following methods:

• Direct Input: Information you provide through the registration form, KYC form, support chat, or email.
• Automatic Collection: When you browse the site, certain information is collected automatically through cookies, log files, and session data.
• Payment Processor: When you transact via Mobile Pay, Nagad, or Rocket, the relevant financial data is received by our system.
• Third-Party Verification: A licensed verification service may be used for identity verification during the KYC process.

4How We Use Your Information

Ooktk uses your information for the following legitimate purposes:

• Account Management: To handle registration, login, password resets, and account security.
• Service Delivery: To manage betting, payment processing, and promotions.
• KYC & Legal Compliance: For age verification, identity confirmation, and fraud prevention.
• Customer Support: To properly address your complaints or questions.
• Service Improvement: To analyze usage patterns and improve the site and user experience.
• Security: To detect and prevent fraud, money laundering, and suspicious activity.
• Notification: To notify you of important updates, promotions, or policy changes — you can unsubscribe at any time.

Ooktk never uses your data for advertising profiling or third-party marketing.

5Data Sharing Policy

Ooktk does not sell your personal data to third parties. However, limited sharing is necessary in certain cases:

• Payment Processor: Necessary information is shared with payment providers such as Mobile Pay, Nagad, and Rocket to process transactions.
• KYC Partner: Required documents may be shared with a licensed KYC provider for identity verification.
• Legal Authority: If required by a court order or government directive, we are legally obligated to disclose information.
• Security Investigation: Limited data may be shared with security partners to detect fraud or illegal activity.

6Cookies & Tracking Technology

Ooktk uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

The cookies we use:

• Essential Cookies: Maintaining login sessions and ensuring site security — the site cannot function properly without these.
• Functional Cookies: Remembering your language preference and regional settings.
• Analytics Cookies: To understand which pages are most visited — without identifying you personally.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

7Data Retention Period

Ooktk does not retain your data beyond what is necessary. Retention periods depend on the type of information and applicable legal obligations:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction Records: Up to 7 years as required by financial regulations.
• KYC Documents: Up to 5 years after verification, or as required by law.
• Support Conversations: 2 years after resolution.
• Browsing Logs: Up to 90 days.

Once the retention period expires, data is securely deleted or anonymized.

8Your Rights

Under ooktk's privacy policy, you have the following rights:

• Right to Know: You have the right to know what information we hold about you.
• Right to Correction: You may request that any inaccurate information be corrected.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that we limit how your data is used in certain circumstances.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights support@ooktk.bet— email us. We'll get back to you within 30 days.

9Protection of Minors' Data

Ooktk is not intended for anyone under the age of 18. We do not knowingly collect information from minors. If we discover that a minor's data has entered our system, it will be deleted immediately and the associated account will be closed.

If parents believe their child's information has been collected by mistake, please contact us at support@ooktk.bet.

10Policy Changes

Ooktk may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will reflect any changes.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

To request a previous version, contact us at support@ooktk.bet.

11Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Email: support@ooktk.bet
• Live Chat: Click the chat button in the bottom-right corner of the site.
• Response Time: Responses are typically provided within 24 to 48 hours.